Orders

Prices
All prices are in Dollars and include value added tax where applicable. Prices are valid on the day of purchase i.e. moment of checkout on the VEORK webshop. Prices are valid for the given payment methods and under the supplied terms and conditions.

Information About Past Orders
Information about past orders is kept in the VEORK webshop database. Customers can browse their past orders through the VEORK webshop interface.

Payment Methods
Ordered products can be paid for via Paypal.

Shopping
Shopping is carried out by the customer by adding selected items to their shopping cart. The products and quantities in the cart can be changed at any moment before final confirmation.

Before final confirmation the customer can check all details of the order including price and quantity on the confirmation page. All elements of the order can be modified at this stage by clicking on the “No, I wish to change my order” button. The order is not submitted until the customer clicks on the “Yes, I confirm my order” button.

After submitting the order the customer receives a confirmation message via email. (The supplier processes received orders at 11 am every working day. The customer may cancel their order up to this point via email. All relevant data is made available to the customer via the supplier’s web page. After the specified time cancellation is no longer possible.)

Every working day at 11 am the supplier processes received orders, checks availability and confirms or rejects the order stating a valid reason. The seller reserves the right to contact the customer via their supplied telephone number. On confirming the order the supplier notifies the customer of the expected delivery time. The contract of sale of ordered products between seller and customer is irrevocably established at this point.
The contract (order) is stored in electronic form on the supplier’s servers and is made available to the customer at any moment in their user profile (My account).

Returns

VEORK guarantees the quality of products with supplier or manufacturer warranty. Products have a warranty if this is stated on the warranty document. Warranty is valid when instructions on the warranty document are followed in conjunction with supplied invoice. The warranty period is stated on the supplied warranty document or invoice.

In case of malfunctions resulting from incorrect use, negligence, mechanical damage and Acts of God warranty is void. Warranty claims are also null in case of visible signs of modification by an unauthorized third party, incorrect use or negligent behavior.

According to the Consumer Protection Act the customer has the right to notify the supplier (via telephone, email or mail in which case date of drop-off is relevant for the notification deadline) of contract cancellation within 14 days of receipt if not satisfied with ordered products, without having to state reasons for doing so. The VEORK team however kindly asks customers to fill out an exchange / return form, which will make any mistakes and shortcomings easier to correct. Products must be returned no later than 14 days after the cancellation of the contract, unused and undamaged, except when damage was not caused by the customer. The only expense incurred by the consumer when returning products is the direct shipping cost. The return is deemed in time if the parcel is submitted in the required time.

The purchase price for the returned products will be wired to the customer’s bank account or be left available in store credit for successive orders. The funds will be returned no later than 14 days after receiving the returned products.

The supplier reserves the right to refuse receipt of COD parcels or other packages not conforming to these terms & conditions.

A complaint concerning a defect

A customer can make a complaint concerning a defect for any purchased product that either has or does not have warranty.
A customer can make a complaint concerning a defect with the seller within two months after discovering the defect or within two years after the goods were received by the customer. A customer can at his or her own choice request the following: (1) to correct the defect, (2) to have the purchase amount refunded in proportion to the defect, (3) to have the goods exchanged, (4) to have the purchase amount refunded.

When exercising rights with regard to defects, the customer must provide a detailed description of the defect in the notification for the seller and enable the seller to inspect the product. If the defect is unquestionable, the seller must comply with the customer’s request as soon as possible or within eight days at the latest. If the defect is questionable, the seller must provide the customer with a written reply within eight days.

Complaints and disputes

VEORK respects the current consumer protection legislation and seeks to do its best to fulfill its duty to provide an effective complaint handling system.
In case of problems customer can get in contact with VEORK by e-mail (info@veork.com). The complaint can be sent via info@veork.com. The complaint processing procedure is confidential.
VEORK is aware that the essential characteristic of consumer disputes is the disproportion between the economic value of the claim and the time needed and the costs arising out of the resolution of the dispute, which is also the main obstacle for the consumer not to bring a dispute before the court. That is why we strive to do our best to resolve any disputes by mutual consent.